What is a Managed Service Provider?

An MSP is like a virtual IT department

When a company subscribes to an IT managed service, a managed service provider (MSP) manages the hardware, software, and network equipment on the customer premises and at the MSP's data center.

MSPs also provide day-to-day support. Help desk technicians manage calls and requests. Systems technicians monitor the network and systems, applying backups, upgrades and patches, protecting the system via secure firewalls, and monitoring for computer viruses, worms and other threats. Field technicians visit the customer site.

ORBIT is the only provider of full IT managed services for small and mid-tier companies in the Twin Cities metro.

ORBIT's unique approach

As an MSP, ORBIT provides the services listed above - with a strong customer service twist. Our staff of 55+ professionals is local, and available 24/7. Our Call Center response times are legendary.

Best of all, we stay engaged with clients through regular site visits, meetings that keep them current on trends, excellent training, access to our popular online learning center, monthly consulting hours, and more.

Benefits

Managed IT services and MSPs have become popular because they:

• Focus people and internal resources on a company's core business
• Provide a stable, reliable, scalable environment that minimize risk to a company's business, operations, and customers
• Increase the level of IT support and systems availability without adding more staff
• Make the IT budget more stable and predictable
• Provide access to newer technologies and an enhanced IT skills base
• Reduce the costs and risks associated with IT services, hardware, software, operations, and support
• Make it easier for companies to adapt to changing business conditions and new business processes