VOIP & Desktop Fax — Communication technologies that drive performance.

VOIP

Our powerful, enterprise-class Cisco Voice Over Internet Protocol (VOIP) Communications solution is designed to improve operational efficiencies, increase organizational productivity, and enhance customer satisfaction.

It includes VOIP and unified communications:

• Local and long distance service – Make and receive phone calls using the Internet to lower costs and increase integration with other applications.
• VOIP phones – Maximize communications with rich-functioning, easy-to-use IP phones including ‘phone number for life.'
• Call processing and call-control – Manage calls and call forwarding during business and non-business hours.
• Unify voice mail and email – Enhance customer service with more unified communications across every channel – including call handling, voice mail, email, and websites.
• Auto attendant – Deliver a professional customer experience through automated attendant and voicemail options.
• Monitor and manage all calls – Access call logs for calls placed and received, and manage all incoming messages.
• Long distance call reporting – Monitor and manage costs for all external calls.
• Centralized administration – Make it easy to support, add, and manage local and remote users.
• Feature rich software and upgrades – Upload new features without interruption to telephony service across the enterprise.

Desktop Fax

• Network-wide desktop faxing – Send documents directly from desktop applications.
• Email integration – Send, receive, and manage faxes directly from your Microsoft Outlook Inbox.
• Broadcast fax – Improve efficiency by broadcasting documents to multiple recipients.
• Inbound routing – Each user has a unique inbound fax number with all inbound faxes directed to their Outlook Inbox; other faxes can be routed to network printers.
• Immediate or scheduled delivery – Enhance service levels with instantaneous document delivery, or by scheduling delivery.
• Anytime, anywhere access – Increase mobile workers' productivity by providing remote fax access via the Web using Outlook Web Access.
• Create and send documents from native applications – Provide quality communications that preserve original document formatting.
• Phonebooks – Store frequently used fax numbers and groups in a single location.