Success Stories
Small Business Success Story — Commercial and Industrial Sign Company
Key Highlights
- Eliminate business risk
- Timely and easy access to production costs and schedules
- Secure, redundant client/project data
Need
In this fast-paced fabrication business, products are tailored to the specs of clients nationwide.
To accurately plan, scope, and cost new projects, this client requires access to historical data detailing similar projects and project types. What’s more, the team can’t manage production without timely information to continually changing schedules and resource needs.
With growing real-time operations, immediate secure access to data of all kinds was becoming critical. There was also a growing sense that a loss of data—or lack of access—would be disastrous.
Solution
The firm brought in ORBIT to provide a secure, reliable end-to-end solution. We transferred IT management from internal staff and a 3rd-party provider without any business interruption whatsoever, placing digital assets in a secure, protected, redundant, and backed-up environment.
The OfficeReady® solution we implemented provides full networking, desktop, remote access, and server hosting and management.
Outcome
The impact of the new system and environment was immediate; the client reports that it continues to create efficiencies and drive operational excellence to this day:
- Employees can easily access data on future, current, and past projects from a centrally managed and protected server environment.
- Production staffers can instantly pull up schedules, labor costs, forecasts, and proposal data.
- Project data is managed and updated real-time with complete access and visibility to management.
- Labor reports by work order are viewed in real-time by management, making it easier to manage project budgets across operational departments.
- All support requests, beginning with the very first call for assistance, are handled by the ORBIT Customer Care team, enabling client staff to focus on their duties
- With ORBIT taking full responsibility for IT operation, the client pays a flat monthly fee.
We respect the confidentiality of our clients; contact us for a secured, detailed version and customer testimonial of this success story.