Success Stories

Small Business Success Story — Mechanical Engineering Firm

Key Highlights:

• Increase Operational Efficiencies and lower costs
• Leverage remote and wireless technologies to service customers 24/7
• Complement firm capabilities with state of the art IT

Need

The President of this leading engineering firm found he was spending too much time on information technology (IT). He needed to spend his time where it counted – new business development and servicing customers. For an engineering firm that provided a comprehensive offering of plumbing, heating, and cooling systems, the company had to flawlessly support their clients 24/7.

Even with a full-time contracted IT resource, there was great concern about the company’s current situation. They were constantly running out of server space, no trust that data was being backed up, nor any level of systems redundancy. A power outage would cripple operations.

Solution

The firm transitioned the management and maintenance of their applications, software and hardware to ORBIT Systems. To ensure responsiveness to customers, we replaced their existing telephone and fax systems with OfficeReady® Telephone and Fax solutions - an integrated system that provides unified communication across the enterprise.

Now, instead of the support of one IT staff person, the firm would be supported by over 50 of our certified professionals.

Outcome

The firm has not only gained the assurance of a stable, reliable, backed up system, they are providing value-added services to their customers leveraging their new IT capabilities:

• Employees can easily access data from any location through secured and redundant networks.
• Work teams at client sites can easily upload data into laptops equipped with air cards for immediate access to the Internet and transfer of important data back to the office.
• The firm’s clients can receive energy auditing data real-time. A value-added service and competitive differentiator for our client.
• Service calls after hours and weekends are sent to Blackberries and other wireless devices for immediate response to client emergencies.
• Integrated communication systems save time, money, and increase operational efficiencies.
• Servers are managed 24/7 with data backup, and complete system redundancy.

We respect the confidentiality of our clients; contact us for a secured, detailed version and customer testimonial of this success story.